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"equal access"... really equal? SHOULD it be? Fatty McRunnerPants 2 kids; 4 angel babies; Clearlake, California 59390 posts
31st Jan '13

As someone who works in government, it's my obligation to serve each of our clients equally... but is it really equal? Is it equal access when I have to explain to an interpreter what I'm saying, the program, etc. Is it equal access when someone coming up to a window to ask a question about their welfare benefits that they have to wait longer to get their question answered because not all the workers speak Spanish? SHOULD it be equal? Is it POSSIBLE to be equal in these cases?



I was getting frustrated a bit today because there was a man I helped, deaf from birth, who needed help with his application. Super frustrating because we go way out of our way to help even illegal immigrants understand the program in THEIR primary language but a man who has no choice in the fact that he speaks ASL had to jump through hoops because no one understood him and we still couldn't provide interpretation for him :( Makes me sad that "equal access" isn't really equal in any sense of the phrase.

☆º×ß¡±©µ×º☆ 4 kids; 1 angel baby; Centralia, Washington 45778 posts
status 31st Jan '13

That makes me ill that they are more accommodating too illegals than the handicapped

user banned Vancouver, British Columbia 5643 posts
31st Jan '13

Did he know how to write? You two cold have written back and forth on a piece of paper. I had to do that before in a previous customer service position. It worked quite well.

BC Mama 2 kids; British Columbia 512 posts
31st Jan '13
Quoting Nathaniel'sMom:" Did he know how to write? You two cold have written back and forth on a piece of paper. I had to do that before in a previous customer service position. It worked quite well."


This was my fist thought.

☆º×ß¡±©µ×º☆ 4 kids; 1 angel baby; Centralia, Washington 45778 posts
status 31st Jan '13
Quoting Nathaniel'sMom:" Did he know how to write? You two cold have written back and forth on a piece of paper. I had to do that before in a previous customer service position. It worked quite well."


if they state can provide and interpreter for someone who is illegal they sure as hell better have someone who can do sign language

Guyana 160 posts
31st Jan '13

It's not equal at all. Even if they didn't provide interpreters for immigrants, the immigrants could still learn English, it's just language. This man has a disability, he will never be able to hear.

Fatty McRunnerPants 2 kids; 4 angel babies; Clearlake, California 59390 posts
31st Jan '13
Quoting Nathaniel'sMom:" Did he know how to write? You two cold have written back and forth on a piece of paper. I had to do that before in a previous customer service position. It worked quite well."



What the hail do you think we did? LOL But in LARGE print and he couldn't write well and couldn't read well. Luckily, I DO Sign a bit but not fluently. I understood what he was saying but I had a hard time remembering what signs for what. But the point is, IT'S NOT EQUAL ACCESS. Everyone gets printed material in turner's language that explains the programs.

user banned Vancouver, British Columbia 5643 posts
31st Jan '13

<blockquote><b>Quoting

Fatty McRunnerPants 2 kids; 4 angel babies; Clearlake, California 59390 posts
31st Jan '13
Quoting R o b y n:" It's not equal at all. Even if they didn't provide interpreters for immigrants, the immigrants could still learn English, it's just language. This man has a disability, he will never be able to hear."


True, true. But even when we provide an interpreter, it's still not serving them equally. I sure don't explain everything I would to an interpreter (especially if it's an over the phone interpreter) as I would have to an english speaker. Takes too much time that I don't have.

Fatty McRunnerPants 2 kids; 4 angel babies; Clearlake, California 59390 posts
31st Jan '13
Quoting
Ravey Candyass 2 kids; 1 angel baby; Boston, Massachusetts 104951 posts
31st Jan '13

<blockquote><b>Quoting Nathaniel'sMom:</b>" <blockquote><b>Quoting

Dovahkiin 1 child; 1 angel baby; Kentucky 16776 posts
31st Jan '13

There is such a large population of Spanish speakers in the US that the demand for Spanish to English interpreters has just skyrocketed over the past few decades. Unfortunately for your customer, ASL interpreters are not as needed.



It's kind of bologna, but in the end it's all supply and demand.

user banned Vancouver, British Columbia 5643 posts
31st Jan '13

<blockquote><b>Quoting Ravey Candyass:</b>" <blockquote><b>Quoting Nathaniel'sMom:</b>" <blockquote><b>Quoting

624582 Neilton, Washington 9312 posts
31st Jan '13
Quoting Fatty McRunnerPants:" You'd think... right? But we're all only human. I think what frustrates me the most is we asked this ... [snip!] ... we still, by law, HAVE, to get an interpreter for them if they ask for one. Even if they're just dropping a paper off :?"


When I worked in customer service/retail I would get a deaf customer with a question from time to time and we would communicate through writing because I do not know how to sign. There was one time I broke down in tears after helping a deaf man for over an hour, through writing, figure out which camera was best for him. I wasn't upset that I spent a good deal of time helping him, I was upset that everyone but myself avoided him and I got in trouble for helping him for so long. :?



After that I began to learn some ASL, but not enough to really help me...I'd like to pick it up again.



If I were you I'd make a suggestion to your boss that someone who can interpret ASL come on board. I'm sure it won't get you far, but maybe plant that seed?

user banned 3 kids; Washington 15083 posts
1st Feb '13

<blockquote><b>Quoting Fatty McRunnerPants:</b>" What the hail do you think we did? LOL But in LARGE print and he couldn't write well and couldn't ... [snip!] ... what. But the point is, IT'S NOT EQUAL ACCESS. Everyone gets printed material in turner's language that explains the programs."</blockquote>




Is there a way to get the TTDY hooked up in office maybe one counter, so you can do a three way call? IDK maybe that would be worth suggesting to upper management? It would help bridge a gap possibly. Since there is a flaw now.