I found this on FB actually and I believe its correct, why are people allowed to be so impolite? (to explain my bias, I work in the Fast Food Industry, Mcdonald's to be exact, and I'm berated on a daily basis because our Mcdouble's are not a dollar)
"Every time I promise myself that I will work on controlling my temper, I always end up making a scene.
This time, it wasn
But, I think the customer is always right because industries don't like to lose business...that doesn't mean they're actually always RIGHT. KWIM?
A-f**king-men! I worked my way through college as a server. Love this article.
Quoting ♀NoBoysAllowed:" Tl;dr But, I think the customer is always right because industries don't like to lose business...that doesn't mean they're actually always RIGHT. KWIM?"
I understand that, but people tend to take it a bit far at times, I've seen people literally be complete a*****es over ridiculous things that have no affect on anything outside of the 10 minutes they stood there and argued about it.
tl, read it anyway
I don't think it's a "the customer is always right" problem, I think it's an issue of living in a grossly self-indulgent culture.
Customer service is incredibly important. That doesn't mean you reward the a*****e customer. Best way to get rid of an a*****e customer is give them what they've asked for, take their money, and get them out of your business asap. If you're an a*****e in my store, you're an a*****e everywhere you go, and I want you out of my face and out of my life. Especially these days, when it's so easy to damage a business' reputation on the internet, like on yelp.
I like this article. I worked customer service for many years and people just expect you to bend over and take it. Its disgusting. Companies are so worried about making people mad or getting a bad rep. I had a manager once that refused to cave into these insane demands and in fact had an irate customer removed from the store by the police. It was great to see him stick up to this person. He was never rude just simply said I cannot accommodate you in that way.
The backstory a customer sent in two very large speakers for repair. He wanted the original boxes to take them home in. Repair shop did not return them (as he was told when he dropped them off). My manager offered to make him a "custom" box with our left over cardboard but he kept demanding that we produce the original boxes. He started yelling and screaming cursing at everyone who looked at him. The store had been closed for a good 30 min at this point and all of us employees were dying to go the f**k home. My manager stayed calm and smiled at the man.
but why aren't your mcdoubles a dollar?? lol
I hate that the customers are always right.
Example: I took my kids to a restaurant recently and these 2 guys got seated next to us. The guy started making a scene bc he wanted to talk to our waitress. They asked what he wanted and he said he didn't have his food yet and he had ordered it 15 minutes ago. Honestly it wasn't even 15 minutes but the place was super busy so 15 minutes wasn't a long wait considering. And his food was seriously coming out as he was making a scene. My husband made a comment about how we had to make sure to tip well bc she was going to have to deal with a*****es like that.
Example. I was a waitress at a popular amusement park. A lady ordered her food and demanded tartar sauce. We didn't have any. And she demanded it bc she's the customer and she is always right so they would get her some. We didn't serve fish besides shrimp and out manager went back and made her tartar sauce from scratch. It was ridiculous and she caused a scene.
No I do not think the customer is always right
I wotked in a grocery store about ten years ago. I worked the customer service desk and this person stood in line and bitched about something for ten minutes. We offered to give the person the wrong price and apologized. Instead of being greatful we had a ten minute b***h session.
Seems when I go to fast food places I always get stuck behind people who feel like they need to complain about every little thing
recently read an article that made me so happy! A server was helping a table of regulars and their child had down syndrome, he was like 5 I think. A table next to them demanded to be moved because the child was being too loud. When he moved them to a new table they talked about how that special child should be special somewhere else. He told them the he couldn't serve them and to have a nice day!!!
Quoting Captain Obvious:" TL;DR but why aren't your mcdoubles a dollar?? lol"
we're a truck stop and privately owned (aka the owner is kinda an ass) lol
Quoting Stfu Squirrel:" tl, read it anyway I don't think it's a "the customer is always right" problem, I think it's an issue ... [snip!] ... and out of my life. Especially these days, when it's so easy to damage a business' reputation on the internet, like on yelp."
That's what I typically do, It seems to work best to smile and basically make them look like more of an ass.
Quoting Jennybananna:" I like this article. I worked customer service for many years and people just expect you to bend over ... [snip!] ... 30 min at this point and all of us employees were dying to go the f**k home. My manager stayed calm and smiled at the man. "
oh wow, props to that manager!
I had a guy try to come up and say I shorted him change, I was 99% sure I hadn't so I told my manager that and he actually took my drawer and counted it and I was under what I was supposed to have, so he told the guy that it should have been over had I actually shorted him change and he walked away all pissy. it was quite hysterical actually.
Quoting Sierra&Aria[09.14.12]:" we're a truck stop and privately owned (aka the owner is kinda an ass) lol"
lol well the dollar menu commercials always do say "at participating locations" so people should just shut their mouth
I liked the article. I don't really like the customer is always right methodology myself. I used to work in sales and I heard so many people say this and it drove me crazy. I had one customer freak out on me because I wouldn't refund him full price on an item he used a 40% off coupon on, using that same argument. I always went out of my way for sweet customers, even normal customers, but a*****es got treated very blandly. I think the biggest problem though is people are so self-entitled.
As far as respect goes... I try to give everyone the benefit of the doubt. Therefore, everyone I meet starts out with 100% respect, and it's up to them to maintain it. I don't like being stepped on, though, so I don't give chance after chance. Also, I do the whole 'kill them with kindness' thing. If someone I meet has a bad attitude, I'm as sweet as honey to them. They'll either realize that their assholeship is uncalled for, or grumble off back into their pit of misery because they failed to bring me down with them.