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.......................................................... iLL-Legal Unicorn Alien 3 kids; New York, TX, United States 37137 posts
24th Jul

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user banned 2 kids; New York 34017 posts
24th Jul

call them. they should, because that isn't your fault.

user banned 3 kids; Washington 15083 posts
24th Jul

You have to call and ask them, the policy holder. And/or call the bank and tell them that a $300 payment was not authorized so they cancel it.

Sarah ♥ K&K 2 kids; 2 angel babies; Oceanside, CA, United States 112401 posts
24th Jul

Yes, they can and they will. Just call, I've done it before not realizing we were on auto payments. It was instantaneous as well

Crystal 3 kids; Hephzibah, Georgia 14991 posts
24th Jul

It depends on if you set up auto payments or not. If you did, was it monthly payments? I'd call them and tell them they took the wrong amount out and you want it immediately credited back to your bank.

Severus Snape Due March 15; 1 child; Tennessee 3511 posts
24th Jul

We've asked companies before and they always said that once it was processed they can't reverse it :( we've been in the same spot in the past. Hopefully they can find a way though!

Always♥Faithful 2 kids; CHERRY POINT, North Carolina 21633 posts
24th Jul

Definitely call. USAA is usually pretty good about helping customers.

iLL-Legal Unicorn Alien 3 kids; New York, TX, United States 37137 posts
24th Jul

I'm on the phone right now with them, i'll be back to update.

user banned 3 kids; Washington 15083 posts
24th Jul

<blockquote><b>Quoting Severus Snape:</b>" We've asked companies before and they always said that once it was processed they can't reverse it :( we've been in the same spot in the past. Hopefully they can find a way though!"</blockquote>



That's essentially stealing.

Severus Snape Due March 15; 1 child; Tennessee 3511 posts
24th Jul

<blockquote><b>Quoting ♫ boobook ♫:</b>" <blockquote><b>Quoting Severus Snape:</b>" We've asked companies before and they always ... [snip!] ... been in the same spot in the past. Hopefully they can find a way though!"</blockquote> That's essentially stealing."</blockquote>




Yeah I'm realizing by everyone else's answers that we've been lied too...

aℓyssa 1 child; Kansas 18840 posts
24th Jul

I've had that happen with USAA before, they reversed it for us. Our renters/auto insurance payment was supposed to be like $30 and my husband accidentally typed $300.

Crystal 3 kids; Hephzibah, Georgia 14991 posts
24th Jul
Quoting Severus Snape:" We've asked companies before and they always said that once it was processed they can't reverse it :( we've been in the same spot in the past. Hopefully they can find a way though!"

That's only if you've agreed to the amount they took out. Say she owes $100 monthly, but they took the remaining policy balance of $300. They owe her $200 back, because that was not authorized.

iLL-Legal Unicorn Alien 3 kids; New York, TX, United States 37137 posts
24th Jul

Ok, it's done. lol
I love USAA, I really do.



They went ahead and credited the payment back, I should see it there within 24 hrs. And they helped me reset my automatic payment, apparently when I was setting it up I pressed "full balance" instead of "monthly balance" :lol:



*sighs*



I can breathe now.

Sarah ♥ K&K 2 kids; 2 angel babies; Oceanside, CA, United States 112401 posts
24th Jul
Quoting iLL-Legal Unicorn Alien:" Ok, it's done. lol I love USAA, I really do. They went ahead and credited the payment back, I should ... [snip!] ... apparently when I was setting it up I pressed "full balance" instead of "monthly balance" :lol: *sighs* I can breathe now."


YAY



I love them too, they are so awesome.

iLL-Legal Unicorn Alien 3 kids; New York, TX, United States 37137 posts
24th Jul
Quoting ⚓ Sarah ⚓:" YAY I love them too, they are so awesome."


They are, the lady I talked to was so sweet...and she called me SPC :oops:
It made me miss the military just a bit. :lol: