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.......................................................... iLL-Legal Unicorn Alien 3 kids; New York, TX, United States 37137 posts
24th Jul '13

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user banned 2 kids; New York 34017 posts
24th Jul '13

call them. they should, because that isn't your fault.

user banned 3 kids; Washington 15083 posts
24th Jul '13

You have to call and ask them, the policy holder. And/or call the bank and tell them that a $300 payment was not authorized so they cancel it.

Sarah ♥ K&K 2 kids; 2 angel babies; South Land, CA, United States 116861 posts
24th Jul '13

Yes, they can and they will. Just call, I've done it before not realizing we were on auto payments. It was instantaneous as well

Crystal 3 kids; Hephzibah, Georgia 15428 posts
status 24th Jul '13

It depends on if you set up auto payments or not. If you did, was it monthly payments? I'd call them and tell them they took the wrong amount out and you want it immediately credited back to your bank.

Severus Snape 2 kids; Tennessee 3550 posts
24th Jul '13

We've asked companies before and they always said that once it was processed they can't reverse it :( we've been in the same spot in the past. Hopefully they can find a way though!

Always♥Faithful 2 kids; CHERRY POINT, North Carolina 21661 posts
24th Jul '13

Definitely call. USAA is usually pretty good about helping customers.

iLL-Legal Unicorn Alien 3 kids; New York, TX, United States 37137 posts
24th Jul '13

I'm on the phone right now with them, i'll be back to update.

user banned 3 kids; Washington 15083 posts
24th Jul '13

<blockquote><b>Quoting Severus Snape:</b>" We've asked companies before and they always said that once it was processed they can't reverse it :( we've been in the same spot in the past. Hopefully they can find a way though!"</blockquote>



That's essentially stealing.

Severus Snape 2 kids; Tennessee 3550 posts
24th Jul '13

<blockquote><b>Quoting ♫ boobook ♫:</b>" <blockquote><b>Quoting Severus Snape:</b>" We've asked companies before and they always ... [snip!] ... been in the same spot in the past. Hopefully they can find a way though!"</blockquote> That's essentially stealing."</blockquote>




Yeah I'm realizing by everyone else's answers that we've been lied too...

aℓyssa Due October 21 (girl); 1 child; Manhattan, KS, United States 18864 posts
24th Jul '13

I've had that happen with USAA before, they reversed it for us. Our renters/auto insurance payment was supposed to be like $30 and my husband accidentally typed $300.

Crystal 3 kids; Hephzibah, Georgia 15428 posts
status 24th Jul '13
Quoting Severus Snape:" We've asked companies before and they always said that once it was processed they can't reverse it :( we've been in the same spot in the past. Hopefully they can find a way though!"

That's only if you've agreed to the amount they took out. Say she owes $100 monthly, but they took the remaining policy balance of $300. They owe her $200 back, because that was not authorized.

iLL-Legal Unicorn Alien 3 kids; New York, TX, United States 37137 posts
24th Jul '13

Ok, it's done. lol
I love USAA, I really do.



They went ahead and credited the payment back, I should see it there within 24 hrs. And they helped me reset my automatic payment, apparently when I was setting it up I pressed "full balance" instead of "monthly balance" :lol:



*sighs*



I can breathe now.

Sarah ♥ K&K 2 kids; 2 angel babies; South Land, CA, United States 116861 posts
24th Jul '13
Quoting iLL-Legal Unicorn Alien:" Ok, it's done. lol I love USAA, I really do. They went ahead and credited the payment back, I should ... [snip!] ... apparently when I was setting it up I pressed "full balance" instead of "monthly balance" :lol: *sighs* I can breathe now."


YAY



I love them too, they are so awesome.

iLL-Legal Unicorn Alien 3 kids; New York, TX, United States 37137 posts
24th Jul '13
Quoting ⚓ Sarah ⚓:" YAY I love them too, they are so awesome."


They are, the lady I talked to was so sweet...and she called me SPC :oops:
It made me miss the military just a bit. :lol: