It doesn’t matter who you are, where you come from or what your celebrity status is: almost every parent has to do with their child’s public meltdown in one form or another.

As a matter of fact, Hollywood actress Olivia Wilde had to deal with an embarrassing episode of her own when her 5-year-old son had a massive meltdown at a New York City restaurant recently. Thankfully, a couple managed to step in and diffuse the situation before it got worse.

According to People Magazine, Wilde experienced a stressful moment when her 5-year-old son Otis Alexander lost his temper in public. The actress was also with her 2-year-old daughter Daisy Josephine when, as she recalls, Otis “began a level 10, defcon 1, couldn’t-control-his-body meltdown.”

Unfortunately, Wilde couldn’t handle the situation on her own, seeing how she also had her other child with her. She says that her son was both hungry and overwhelmed. She was also holding four bags, and in Wilde’s words it was nothing but “complete chaos.”

That’s when two strangers stepped in to the rescue. She says that the unidentified helped restore her faith in humanity, as she simply couldn’t control the situation on her own.

Wilde recalled the moment on her Twitter account. She wrote, “The place was packed and we were very much on display. I was in way over my head. I stayed calm but I was kind of crumbling inside. In the midst of the madness two strangers, a young man and woman, approached and asked if they could help.”

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Wilde says that at first, she had trouble admitting that she needed help but seeing that things were getting worse by the minute, she could use all of the help that she could get during this one particularly different moment with her children in public.

The mother-of-two went on to say that they walked out of the restaurant with her and her kids, placed their stuff into her trunk and even put her daughter in her car seat. This all happened while Wilde was trying to soothe her son from his meltdown. Afterwards, she thanked the couple for their help.  According to Wilde, they said it wasn’t a problem and that everyone has bad days from time to time.

Unfortunately, the actress never got the couple’s name but she does want the world to know that she appreciates what they did for her. Wilde added, “I’m so moved by this simple act of kindness. Their generosity profoundly [affected] my (and my kids’) reality that day. I can’t wait to do this for someone else. Humans are good. We can’t forget that.”